Shipping policy

Red River Arenas

Please review your order, product specifications, intended use, delivery requirements, and these terms before completing your purchase. If you have questions, email sales@redriverarenas.com or call 800-343-1026 before ordering.

Order Review And Acknowledgment

Customers are responsible for reviewing their sales order and confirming that the products, quantities, dimensions, and specifications meet their needs. Reviewing an order does not mean the customer has physically inspected products that have not yet been delivered. When a signed order agreement is required, order processing will not begin until Red River Arenas (RRA) receives the completed, signed, and dated agreement.

Online purchases are subject to the cancellation, return, delivery, and warranty terms stated on this page.

Order Cancellations

Before signing the order agreement: A customer-requested cancellation is eligible for a refund less a 4% cancellation fee, provided the order has not left the factory.
After signing, but before the order leaves the factory: A customer-requested cancellation is subject to a 15% restocking fee.
After the order leaves the factory: Customer-requested cancellations are not accepted. Any eligible post-delivery return must follow the return policy below.

The 4% and 15% cancellation charges apply at different stages and are not added together. Any additional applicable order-related charges must be disclosed in the order agreement.

These cancellation charges apply to voluntary customer cancellations. Warranty claims, damaged or incorrect shipments, and refunds required by applicable law are handled separately. These terms do not limit a refund or other remedy required by applicable law.

Returns And Refunds

Return requests must be received by RRA within five (5) calendar days after delivery.

Products must be unused to qualify for a voluntary return. Contact RRA within the five-day window and obtain written return authorization before shipping any product back. RRA's written authorization will provide return instructions and the deadline for the return shipment.

The customer is responsible for arranging and paying for return freight to RRA's factory in Coleman, Texas. Approved returns are subject to a 15% restocking fee. Original outbound freight is nonrefundable. If RRA paid the outbound freight as part of an included or free-shipping offer, the actual outbound freight cost will be deducted from the refund. The same outbound freight cost will not be deducted twice.

Refunds for approved voluntary returns will be processed after RRA receives and inspects the returned products. Any applicable deductions will be identified.

The five-day return request window applies to voluntary returns of unused products. It does not shorten the workmanship warranty or limit any rights or remedies required by applicable law. Report damaged, defective, or incorrect products promptly so RRA can provide instructions for resolving the issue.

Quality Guarantee

If an RRA product fails due to faulty workmanship within one year from the date of purchase, RRA will replace the product at no charge when the original product is returned to the factory at the customer's expense. Contact RRA before returning a product for warranty service so coverage, return instructions, and transportation arrangements can be confirmed.

For a minor repair, RRA will pay for a technician arranged by the customer to repair the product on-site, provided that RRA approves the repair work and charges in writing before the work begins.

This workmanship warranty does not cover damage caused by use for an unintended purpose, acts of nature, or damage caused by the customer.

Delivery And Scheduling

The customer is responsible for unloading the products and providing the equipment and capable personnel needed to unload safely.

Provide any dates when you cannot receive delivery at the time of order, and notify RRA promptly if your availability changes. Once an order has been booked with a carrier, delivery arrangements cannot be changed without coordination with RRA and the carrier. Discuss any special delivery requirements before shipment.

Delivery Inspection And Shipping Damage

All loads are inspected before leaving RRA's facility. At delivery, compare the products received with the packing slip or invoice. Inspect for visible damage and shortages before the driver leaves.

Photograph visible damage while the product is still on the truck, when it is safe to do so.
Record visible damage, missing items, or other discrepancies on the delivery receipt before signing, and ask the driver to acknowledge them.
Contact RRA immediately while the driver is present. Call 800-343-1026 or send photographs by text to 325-220-0885.
Before refusing a damaged parcel or freight shipment, contact RRA and the carrier for instructions whenever possible. Do not attempt to unload a shipment when doing so would be unsafe.
If damage could not reasonably be seen at delivery and is discovered during unpacking, notify RRA and the carrier promptly after discovery. Keep the packaging, photographs, and delivery paperwork.

When RRA authorizes refusal because of verified transit damage and a refund is issued, the refund will include the affected products and applicable original freight charges. Shipping-damage claims are handled separately from voluntary returns. Accepting delivery does not, by itself, waive the workmanship warranty or rights that cannot be waived under applicable law.

Unloading Requirements

Some smaller products, including certain hog traps and saddle racks, may be unloaded by hand when sufficient capable personnel are available and the specific shipment can be handled safely. Do not assume every shipment can be unloaded without equipment. Contact RRA before delivery if you are unsure of your shipment's unloading requirements.

Unloading round pens and bundled panels by hand is not recommended. Roping arenas, rough stock arenas, and other heavy equipment require suitable lifting equipment with pallet forks. The equipment must be capable of safely lifting at least 2,000 pounds and the actual weight of each bundle, whichever is greater, at the required lifting position and reach.

Do not cut the bands holding a bundle together while it is on the truck or trailer. Keep the bundle secured until it is safely on the ground.

The driver is hired to transport the products; customers must arrange their own unloading personnel and equipment. Customers are responsible for damage caused by their improper unloading or handling. After unloading, inspect all bundles and parts and verify the quantities against the packing slip or invoice.

For additional delivery information, visit the Delivery Notice page.

Governing Law, Jurisdiction, And Venue

Governing Law. This Agreement and any transaction between the Customer and Red River Arenas shall be governed by and construed in accordance with the laws of the State of Texas.

Consent to Jurisdiction. By placing an order with Red River Arenas and accepting this Agreement, Customer expressly consents to personal jurisdiction in the State of Texas for any dispute, claim, or legal proceeding arising out of or relating to the Customer's purchase, this Agreement, the products purchased, payment, delivery, return, or warranty.

Venue. Customer agrees that any legal action or proceeding arising out of or relating to this Agreement or the Customer's transaction with Red River Arenas shall be brought in a court of competent jurisdiction in Coleman County, Texas, unless otherwise required by applicable law.

Customer acknowledges that Red River Arenas is a Texas business, that the products sold by Red River Arenas are manufactured and/or processed in Texas, and that Customer is entering into a transaction with a Texas business.